Shipping policy


Last updated: [add date]

At Pawnetics, we’re committed to getting your pet’s goodies to you as quickly and safely as possible 🐾
Please review our shipping information below.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, it will be shipped and you’ll receive a confirmation email with tracking details.

Shipping Time

  • Estimated delivery time: 10–15 business days

  • Shipping times may vary depending on your location, carrier delays, or high-demand periods.

Please note that delivery times are estimates and not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout and will be displayed before you complete your purchase.

Order Tracking

Once your order has shipped, you’ll receive a tracking number via email.
Tracking updates may take 24–72 hours to appear after shipment.

Delays

While we do our best to meet delivery estimates, delays may occasionally occur due to:

  • Customs clearance

  • Carrier issues

  • Weather or seasonal demand

We appreciate your patience during these situations.

Incorrect Address

Please ensure your shipping address is correct at checkout.
Pawnetics is not responsible for orders delivered to incorrect addresses provided by the customer.

Lost or Missing Packages

If your order hasn’t arrived within 30 business days, please contact us and we’ll be happy to assist.

Important: SARS Customs Requirement

All orders are shipped internationally and must clear South African Customs (SARS). To comply with local regulations and ensure your package is delivered without delay, a valid 13-digit South African ID number is required at checkout.
 

Why this is needed:

 This is a mandatory requirement for the import declaration of personal goods.
Security: Your ID is encrypted and used solely for the official customs documentation required to release your package.
Note: Providing an incorrect or incomplete ID will result in your order being held at the border by courier services.

📧 Contact us: [your support email]